Customer Satisfaction Survey

In order to measure our customer's perception of the performance of SIP's service with regard to Operations, Technical and Marketing support, we biennially issue a Customer Satisfaction Questionnaire. This lists a variety of questions including requests for comments on Enquiry and Order processing, Delivery and Documentation, Technical support and Product Development and customers are asked to rate each performance. Upon return of the Questionnaire, the Quality Assurance Manager (QAM), with assistance from the relevant departments, analyses the data to establish an overall rating for each section. These ratings will indicate where improvements in performance are required and a presentation is made to
management to ensure that results are acted upon.

Responses to individual customer comments or questions are formulated and sent to each company by the QAM in cooperation with the relevant Sales Manager.

This process provides substance for one of SIP’s quality objectives of the continual improvement in the way it operates its business and helps to develop strategies to give "added value" to its customers and other interested parties, by improvements to its Quality Management System.

Full analysis of the survey can be made available to any customers who request it and a summary of the results will be published on the website.