We have been alerted to e-mails being circulated that indicate that SIP is recruiting for a wide range of jobs and fraudulently giving SIP's contact details.
SIP does not send unsolicited e -mails for recruitment purposes and such messages are a phishing fraud and should be reported as spam.
Notice to All of Our Customers
SIP have been alerted to a current spam e-mail, under the name of Mr Hayes Moxley, who purports to be recruiting representatives to collect money on behalf of SIP Ltd.
Please be aware that this is untrue and is a scam.
A search of the internet for "Collection Represenatative Scam", reveals that there are many such examples of this type of fraud.
Customer Satisfaction Survey
In order to measure our customer's perception of the performance of SIP's service with regard to Operations, Technical and Marketing support, we biennially issue a Customer Satisfaction Questionnaire. This lists a variety of questions including requests for comments on Enquiry and Order processing, Delivery and Documentation, Technical support and Product Development and customers are asked to rate each performance. Upon return of the Questionnaire, the Quality Assurance Manager (QAM), with assistance from the relevant departments, analyses the data to establish an overall rating for each section. These ratings will indicate where improvements in performance are required and a presentation is made to
management to ensure that results are acted upon.
Responses to individual customer comments or questions are formulated and sent to each company by the QAM in cooperation with the relevant Sales Manager.
This process provides substance for one of SIP’s quality objectives of the continual improvement in the way it operates its business and helps to develop strategies to give "added value" to its customers and other interested parties, by improvements to its Quality Management System.
Full analysis of the survey can be made available to any customers who request it and a summary of the results will be published on the website.
SIP has appointed Tim Eyre as their new Technical Support Manager.
We are pleased to welcome Tim Eyre as our new Technical Support Manager, where alongside a number of other duties, he will be responsible for the quality of all SIP’s base oils. Tim has 30 years experience in the oil and chemical industry, many years of which were spent in technical and commercial roles with Chevron.
Events
SIP personnel have attended or will be attending the following events during 2011/2012:
Euro Base oils and Lubricants conference, Krakow, September 2011
